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I'll wait to hear whether the new profile has removed the problem. Using the new profile, I have sent a test email to someone I know receives the email misformatted. But in the old profile, they had all been read. I don't use GoogleĪlso, in my Inbox (which is still there, thankfully), every email is now marked as I don't understand how Google Mail has bulldozed its way into my Outlook 2016. Is a folder called "" under which are a whole load of sub-folders ("All Mail", "Bin", "Chat" etc.) - all of which are empty. Now all my personal folders (in a file called "Other Folders.pst") have completely disappeared. I created a new Outlook profile as suggested (in case the problem is at my end). Visit the dedicated forum to share, explore and

If you have feedback for TechNet Subscriber Support, Click here to learn more. Please remember to mark the replies as answers if they helped. (If you can’t see AppData folder, Enable the hidden files and folder via File Explorer Options) Right click on NormalEmail.dotm and rename to NormalEmail.old and then restart Outlook. Browser to this location: C:\Users\\AppData\Roaming\Microsoft\Templatesģ. In case the file is corrupted, we can rename the normalemail.dotm on her side then try to open Outlook and verify the results:Ģ. What's the format of the email, please switch it to Rich Text or Plain Text to test the results.Īs far as I know, Outlook use Normalemail.dotm as the template for emails.

>According to her, the vertical spacing is fine if she opens my email in web mail, but it goes wrong if she opens it in Outlook.Īccording to the description, this issue seems to be related with recipient's client.ĭoes this issue happen to specific recipient? Only occurs to your sent emails? Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams. To do this, go to Control Panel > Mail > Show Profiles > Add.Īny updates, please feel free to post back. If issue persists, in case the profile was corrupted, please test this issue in a new profile. This helps eliminate whether the problem lies on any third party add-ins. Please exit Outlook, press Win key + R to open the Run command, type outlook /safe and then press Enter. This helps determine whether it lies on server side or client side.īesides, we can also open Outlook in safe mode. Please try directly sending email from web mail and see if issue can be reproduced.

Please check if sent messages show correctly on the web mail.ĭoes this issue happen to all recipients? What if you send an email to yourself?